There are free tools that do the same job as an expensive SaaS, but someone has to install them, update them and bring them back up when they fail. That is managed open source: you use the tool with your own domain and your own data, and the server, versions and backups are handled by whoever manages it.
The software charges no per-user license. What you pay for is the server it runs on and the work of managing it: installation, updates, monitoring and daily backups.
It is not free, and it is worth saying clearly: the savings show up as your team grows, because the cost does not multiply with every person who uses the tool. If you are a team of one, a SaaS free plan may be cheaper.
| Tool | What it does | License | Alternative to |
|---|---|---|---|
| Chatwoot | Omnichannel customer service: WhatsApp on the official API, Instagram, Facebook, website chat and email in one shared inbox. | MIT (open source) | Zendesk, Intercom or Kommo for customer service. See the Kommo comparison. |
| Mautic | Email marketing and marketing automation. | GPL-3.0 (open source) | Email marketing platforms that charge per contact. |
| Odoo Community | ERP and CRM: sales, purchasing, inventory, invoicing. | LGPL-3.0 (open source). The Enterprise edition is paid. | Cloud ERPs licensed per user. |
| WordPress | Website and online store. | GPLv2 or later (open source) | Website builders with a monthly plan. |
| n8n | Process automation across your systems. | Sustainable Use License (source-available) | Zapier or Make. |
| Typebot | Conversational chatbots for web and WhatsApp. | FSL-1.1 (source-available; each version becomes Apache 2.0 after two years) | Subscription chatbot builders. |
Creating an account on the panel is free and asks for no card. The service is quoted based on the tools and the size of your team.
The software charges no license, but someone has to install it, maintain it and pay for the server. That is what we quote, and it does not multiply per user.
On the server where the tool is installed, with daily backups. Because the software is open, you are not locked in to us: the same tool can be installed on another server.
We monitor it and bring it back up ourselves. If you notice something wrong, you open a ticket from your panel and a person on the team answers.
Not in the strict sense. Their code is public, but their licenses (Sustainable Use License and FSL) limit commercial use. We install them on a dedicated instance for each client, for its internal use.