WhatsApp customer service on the official API, email on your own domain, chatbots, tasks and a knowledge base, integrated with the systems you already use. We install, update, monitor and back them up.
Start by creating your account: it is free and asks for no card. From the panel you request the quote, follow the setup and keep your documents and support in one place.
It is not one more tool to learn. It is the place where the things that today live half in email, half in WhatsApp and half in Drive folders stop scattering.
It works the same for a company with several teams, a one-person venture or an independent professional. You need no IT department and nothing to install: it runs in the browser.
Split between what you get the moment you sign up and what gets enabled when you hire a service. No fine print.
Request a quote from the panel and follow it through to approval, with online signature. What you asked for and what was agreed stays on the record, with dates.
Your searchable file folder: contracts, invoices and receipts. You can also upload your own and share them with the team, without attaching them to an email.
Open a ticket and follow the answer in the same place, with history. Plus a knowledge base with guides and processes, so you do not have to ask in the first place.
Mailboxes on your own domain, managed from the panel, without paying a separate email provider.
WhatsApp through Meta’s official API, plus Instagram, Facebook and web chat in one shared inbox, built on Chatwoot. No unofficial apps that keep breaking.
The systems and tools that come with your service stay reachable from here: task board, sales analytics and per-person permissions for your team.
When customer service lives on one phone, messages get lost and nobody knows who answered what. In a shared inbox every conversation has an owner, a history and a status, even when five people answer from the same number.
We connect your number to Meta’s WhatsApp Business Platform. Unofficial apps that automate WhatsApp Web break WhatsApp’s terms and put the number at risk of being banned; the official API does not.
Several people answer at once, with conversation assignment, labels, private notes and saved replies. Instagram, Facebook and your website chat land in the same inbox.
Chatwoot is open source: you do not pay for every person who answers. We install it, update it, monitor it and run the backups.
Using Kommo, Callbell or another tool that charges per user? Tell us how you handle customers today and we will put together a quote based on channels and numbers. Request it from the panel or on WhatsApp. See the Chatwoot vs Kommo comparison →
Between creating the account and having your things in order there is no migration and no setup.
With your email or with Google. Two minutes, no card and no commitment to hire anything.
Request a quote or open a ticket from the panel. Someone on the team answers you, not a form that disappears.
Documents, statuses and progress in a single place. If you hire a service, its tools are enabled in that same account.
If anything is still unclear, message us on WhatsApp and we will answer straight.
Yes. Creating the account and using requests, documents, support and the knowledge base costs nothing and asks for no card. What you pay for are the services you choose to hire, always with a quote you approve before the work starts.
Yes, that is exactly why it is free. You can sign up, browse the available services, request a quote and use your document folder and support. Tools such as email on your own domain or the shared inbox are enabled when you hire a service that includes them.
You do not need to migrate anything to get started. You can use the panel to organise documents, requests and support exactly as you are today. If at some point you want to move something, we review it and quote it separately.
They stay in your account, you can download them whenever you want, and access is controlled with per-person permissions. The details are in the terms and conditions and in the privacy policy.
The official API is Meta’s WhatsApp Business Platform: the number is registered to your company and messages go through Meta’s infrastructure. Unofficial apps automate WhatsApp Web or the phone app, which WhatsApp’s terms do not allow; that is why those numbers get banned or the connection drops.
It depends on how many channels and numbers you connect, so we send you a quote that you approve before we start. There is no license fee per person who answers, because Chatwoot is open source. Meta charges some official API messages separately at its own rates; we explain this when we quote.
Two minutes, no card. If you later want us to do something for you, you request it from that same panel.